Our company values customer satisfaction and understands that circumstances may arise where a customer may wish to cancel their purchase. In such cases, we have established the following cancellation policy to ensure a fair and transparent process for all parties involved.
Customers have the right to cancel their purchase at any time before license for the product or service has been delivered or provided. In such cases, a full refund will be issued to the customer.
If the license for the software or service has already been delivered or provided, the customer may still be eligible for a refund, depending on the specific circumstances. For example, if the product or service is defective or does not meet the customer's expectations, a refund may be issued.
In the case of software licenses, any licenses issued must be deleted and the software uninstalled by the customer upon cancellation. The customer must inform (in written) that the software has been uninstalled in order to receive a refund.
Refunds will be issued in the same form as the original payment method. If the original payment method is no longer available, the refund will be issued in an alternative form, such as store credit.
Please note that any fees associated with the transaction will be deducted from the refund amount. This may include processing fees, wire transfer fees, and any other fees incurred as part of the purchase process. The final refund amount will be calculated after these fees have been deducted.
If the customer cancels their purchase after the return or refund period has expired, no refund will be issued.
In the event of a dispute, our company reserves the right to make the final determination on whether a refund will be issued.
We hope this cancellation policy provides clarity and fairness for our customers. If you have any questions or concerns, please do not hesitate to contact us.
Cancellation of a transaction in accordance with the Consumer Protection (Cancellation), Htsa"a -2010 and Consumer Protection Act, 1981.